Customer onboarding

End-to-end support for a seamless transition

Hassle-free conversion

From the moment you decide to join Macrobond, our dedicated onboarding team will work closely with you to assess and analyze your current workflows and data needs to produce a comprehensive project plan. Our conversion team has more than 10 years of experience implementing and optimizing the Macrobond solution for new customers. They will transform your current documents into the Macrobond format, guaranteeing equivalent data quality and functionality.

We can convert data from any format to the Macrobond application or Microsoft Excel.

Personalized onboarding

All new customers will receive:

  • A customized and detailed onboarding plan for every new user in the organization
  • Dedicated product specialists assigned to their account
  • Individual training sessions that focus on specific player types and workflows
  • Ongoing training and expert online support

Ongoing global support

Customers can reach our support team 24 hours a day, Monday-Friday, with queries related to:

  • Data
  • Application functionality
  • Technical issues
  • APIs and connectors
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