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Junior Product Support

  • Location

    Szczecin, Poland
  • Hours

  • Model

  • Level

  • Salary

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Our growth as a company means that we need to grow our support team as well, which is why we’re looking forward to having you on board of our team as a Junior Product Support Specialist. You will be responsible for first-line communication with customers (and prospects) of Macrobond, mostly performed via e-mail. Questions that you will have to answer will be mainly related to Macrobond application data, functionality, and technical issues.


  • Providing product support to our clients from different locations around the world
  • Finding solutions for product, data and technical questions and issues in our knowledge base and through creative experimentation
  • Working in a rotating shift system: 8-16 and 16-24, including some holidays and occasional Sundays
  • Striving for excellence in providing top-notch support for our clients
  • Developing your own economic, analytical and technical knowledge
  • Cooperating with other team members & your team manager

Essential skills/qualifications

  • Very good level of English in speech and writing - needed for client contact and communication between teams & locations
  • Willingness to learn skills from different fields, including IT (we'll teach you all you need to know)
  • A positive, friendly attitude
  • Research and web browsing skills
  • A University degree is not a must but a big asset

Desirable skills/qualifications


  • Competitive salary and a friendly workplace atmosphere
  • Permanent contract & stable position in a growing business with a "people first" atmosphere
  • Excellent work-life balance including home office
  • Opportunities for learning, career development and expanding your knowledge, working with real-life fintech examples utilizing a broad spectrum of technologies
  • Private health care, other benefits & training possibilities.

Additional information

Working at Macrobond

Work with smart, entrepreneurial problem solvers to help shape and deliver solutions that transform the way economists, strategists and portfolio managers analyze, visualise, and share economic and financial data.

Macrobond, a global fintech company, delivers cutting-edge B2B SaaS research solutions to economic and financial experts in buy-side, sell-side, corporate, government, and academic sectors. With backing from Francisco Partners, a prominent global tech investment firm, we're headquartered in Malmö, Sweden, and have offices in Gothenburg, London, Poland, Lisbon, Hong Kong, and New York. Our revolutionary platform, rich intellectual property, and a rapidly growing international team position us as a global leader in the macroeconomic data and technology sector.

Our success is built on our people and our values: Trust, Adaptability and Knowledge. Our workplace is built on trust, openness, and a non-hierarchical culture – one where everyone can openly share their ideas and perspectives across roles, teams, and geographies.. Our colleagues get responsibility from the first day at work. Everyone has a great opportunity to grow, learn and work in a high pace international environment.  We encourage a workplace where everyone can share their thoughts and ideas openly across levels, locations, and departments; we believe that we become stronger as a team and this enables us to deliver better results.

We embrace a flexible, hybrid working environment as part of our agile approach so we can better anticipate and respond to the needs of our colleagues, customers, and the wider industry.

If you're interested in what Macrobond has to offer and you think you can be the right match for us, click the button to fill in a short questionnaire and submit your CV.
In accordance with applicable GDPR regulations, please include the following statement in your application: "I hereby agree to the processing of my personal data by MacroBond Financial AB for the purposes of this recruitment process."
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