Client Success Representative -NY

New York

Client Success Representative -NY
Full-Time
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Company Description

Would you like to work with smart, entrepreneurial problem solvers to help shape and deliver solutions that transform the way economists, strategists and portfolio managers analyze, visualise, and share economic and financial data? Macrobond is a global fintech firm that provides innovative B2B SaaS research solutions to economic and financial professionals across the buyside, sell side, corporates, government institutions and academic organizations.

We are headquartered in Malmö, Sweden, with offices in Hong Kong, New York, Stockholm, and London. Our intellectual property, revolutionary platform and rapidly expanding team of international talent make us a global leader in the macroeconomic data and technology industry.

Job Description

Location: New York (hybrid working environment)
Experience: Entry-level
Salary: $65,000 - $75,000

We’re looking for a talented Client Success Representative who will play a key role in developing and broadening relationships with our end users to support our rapidly growing business. As the main point of contact for our existing clients, you will work closely with our sales and product specialist teams to maximize the experience for our end users.

The ideal candidate for this role is a self-starter with high energy and a passion for helping others who can learn quickly and thrive in a fast-paced environment.  We empower our employees very early in their careers so confidence and maturity are also key as you will be communicating frequently with senior stakeholders at the largest global financial institutions and non-financial corporates.


Responsibilities include:

  • Onboard new clients to ensure they are set up for success and understand how to integrate Macrobond into their workflow
  • Broaden existing client relationships by increasing product adoption and ensuring every client is appropriately equipped to maximize the value of Macrobond
  • Collaborate with the sales team to identify potential upsell and cross-sell opportunities within your accounts
  • Identify at-risk accounts and work with the sales and product teams to formulate a strategy to promote adoption and minimize churn
  • Maintain consistent communication with clients to ensure they are aware of new product releases and updates
  • Utilize internal systems to monitor and analyze client usage and communicate relevant insights to the sales team on a periodic basis


Required qualifications:

  • Bachelor's degree required preferably in economics, finance or a related field
  • Develop thorough understanding of Macrobond’s suite of solutions
  • Ability to establish and strengthen client relationships to promote product adoption and ultimately maximize end user experience
  • Collaborative team player who thrives in a fast-paced environment and can adapt to meet the evolving needs of our clients and the organization
  • An understanding of and passion for macroeconomics, financial data and analytics
  • Strong written and verbal communication skills and ability to effectively interact with key stakeholders


Why join Macrobond?

Our workplace is built on trust, collaboration, and a non-hierarchical culture – one where everyone can openly share their ideas and perspectives across roles, teams, and geographies.  We embrace a flexible, hybrid working environment as part of our agile approach so we can better anticipate and respond to the needs of our colleagues, customers, and the wider industry.

Want to learn more about working at Macrobond?  Check out our website:

https://www.macrobond.com/careers

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